This policy explains how personal data is collected, used, and protected when you visit tailoredwebhost.com and get in touch through the contact channels listed on this site (WhatsApp, Telegram, or email).
1. Data controller
The data controller is Donaldson R F, an independent web hosting and IT professional based in Pavia, Italy, operating internationally. For any request relating to data protection: info@tailoredwebhost.com.
2. Data collected and purpose
Only the data strictly necessary to handle an enquiry, provide a quote, and deliver the agreed hosting and related services is collected:
- Contact details: name, phone number (WhatsApp), Telegram username, and email address.
- Technical details: your website address, platform details, and any information you provide about the site's current hosting or performance.
- Hosted content: the files, database, and content of any website hosted as part of the service, stored and processed solely to provide hosting and the agreed related services.
- Temporary or ongoing access credentials: where hosting is set up on the Client's behalf, handled with strict confidentiality and used only to deliver the agreed service.
The legal basis for this processing is the performance of pre-contractual or contractual measures requested by you (Article 6(1)(b) GDPR), applied here as a matter of good practice regardless of where in the world you are contacting from.
3. Data retention
Enquiries that do not result in a service being carried out are kept for a maximum of 12 months and then deleted. Data relating to a service actually performed, including hosted website content and backups, is retained for as long as the hosting service is active, plus the period required under Italian law for accounting and tax purposes (currently up to 10 years, pursuant to Article 2220 of the Italian Civil Code, for billing records specifically).
4. Third-party services
This site uses WhatsApp and Telegram as direct contact channels. Messages sent through these apps are governed by the respective privacy policies of WhatsApp Ireland Limited (part of Meta) and Telegram FZ-LLC, which may involve processing of data outside the country you are messaging from.
Where payment is required for a service, processing is handled by Stripe, a third-party payment provider. Financial details you enter are processed directly by Stripe according to its own privacy policy; the data controller does not receive or store your card or payment details.
Where professional email is set up as part of the hosting service and connected to Apple iCloud+, account data is processed by Apple under its own privacy policy.
The fonts used on this site are hosted directly on the tailoredwebhost.com server: no request is made to Google or any other external provider for this purpose, so no IP address is shared with third parties as a result.
5. Your rights
Depending on where you are based, you may have rights under the GDPR or equivalent local data protection law to access, correct, or request deletion of your data, restrict or object to its processing, by writing to info@tailoredwebhost.com. If you are located in the European Union, you also have the right to lodge a complaint with your national data protection authority, or with the Italian Garante per la Protezione dei Dati Personali (www.garanteprivacy.it).
6. Changes to this policy
This policy may be updated from time to time. The date at the top of the page indicates the most recent revision.